National Taiwan University Hospital Online Appointment Service

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FAQ

1. Why is the online appointment schedule different from the printed "Outpatient Clinic Hours and Appointment Code List" from our hospital? According to the online schedule, the doctor listed for that day's outpatient clinic was different?

The printed "Outpatient Clinic Hours and Appointment Code List" is updated monthly. When there are changes in doctors and there isn't enough time to reprint the handbook, online information is updated immediately. Our hospital allows appointments to be made for outpatient visits up to two weeks in advance. The list of doctors may change periodically, and if it doesn't match the actual attending doctor, the doctor's name tag in the consultation room prevails. In cases where the scheduled doctor takes sudden leave, the department may arrange for another doctor to substitute.

2. Why is it that there are available online appointment slots, but when attempting to book, it shows that all slots are full?

The online appointment slots share the same availability as those at the physical counter. It's possible that someone else may have booked an appointment either online or at the counter around the same time you attempted to do so. Therefore, even if the online system initially shows available slots, they may become fully booked if another patient completes their booking before you. This results in the message "slots are full" appearing when you try to book online.

3. Why can't appointments be cancelled on the day of the appointment?

There are time constraints for cancelling scheduled appointments.

4. I'm feeling quite unwell, and all the online appointment slots are fully booked. What should I do?

(1) You can use the "Physician Clinic Hours" feature to check other clinic hours.
(2) You can use the "Registration by Symptoms" feature to find other doctors who treat the same symptoms.

5. I am a new patient for my first appointment, but I accidentally closed the window before completing the online registration form. Is there another online channel where I can fill out the new patient basic information?

Please follow this link to fill out the "New Patient Registration Form" online again.

6. I'm using the IE browser, why does the display look strange?

Due to Microsoft discontinuing support for Internet Explorer (IE) from June 2023, and for security reasons, our system does not support IE. We recommend using the Chrome browser to access this website.
If using the Edge browser, please ensure that "Internet Explorer mode" (IE mode) is disabled.

For better understanding and your own convenience, we recommend you can come with a friend that speaks fluent Chinese and your own language for good communication and a smooth process during the clinic visit.

The instructions of online appointment

Same-day clinic hours: Morning clinic from 08:30 to 10:30; Afternoon clinic from 08:30 to 15:00; Evening clinic from 08:30 to 19:00.
Non-same-day clinic hours: Booking starts daily at midnight (00:00), offering 24-hour service. Appointments can be made for clinics within the next two weeks. For example, on October 1st, you can book appointments from October 1st to October 15th, until fully booked.
Patients who have never visited our hospital before must make an appointment online using their "ID number". On the day of the appointment, please bring both identification documents to the Patient Service Center counter for registration.
Physician's appointments: Patients recommended by a physician for follow-up visits must have their appointments made by the physician and cannot be booked online or at the counter.

Cancellation Policy

Cancellations can be made online or at the counter. For morning clinic appointments, cancellations must be made no later than 09:30 on the same day. For afternoon clinic appointments, cancellations must be made no later than 14:00 on the same day. For evening clinic appointments, cancellations must be made no later than 18:30 on the same day.
If a patient misses appointments twice within six months, starting from the second instance, they will be unable to book appointments online for three months and must come in person for registration.

The Instructions of On-Site Registration

Patient Service Center Counter: Numbered tickets are available starting from 07:50.
Clinic Registration Hours:
Morning Clinic: 08:00 to 10:30
Afternoon Clinic: 08:30 to 15:00 (synced with online registration)
Evening Clinic: 08:30 to 19:00 (synced with online registration)
“Limited spots available, until fully booked.”
Non-same-day Clinic Registration: Available Monday to Friday from 08:00 to 17:00. Appointments can be made at the counter for clinics within the next two weeks (Same as the online appointment quota).
First-time patients must bring their national health insurance card and identification to the Patient Service Center counter for registration and initial consultation check-in before clinic.
For morning clinics, check-in at the clinic must be completed by 11:00.
For afternoon clinics, check-in at the clinic must be completed by 16:00.
For evening clinics, check-in at the clinic must be completed by 19:00.
Patient Service Center Counter Service Hours: Monday to Friday from 08:00 to 17:00 (service temporarily suspended on holidays and public holidays).

Clinic Hours

Patients should arrive at the clinic and check-in no later than:
11:00 for morning clinics,
16:00 for afternoon clinics,
19:00 for evening clinics.
The hospital outpatient clinics are closed on national holidays, Saturdays, and Sundays.
For inquiries regarding outpatient appointments, please call (02) 2322-0322 ext. 237080.

The instructions of Overseas Patient Services (Foreign Nationals)

For medical inquiries, foreign nationals holding foreign passports please call (02) 2322-0322 ext. 238077 or 238080.